Import & Refund Policy
This policy applies to all types of shipments, including import shipments, preorder shipments, and orders from our nursery in Hamburg.
Shipping Risks (Live Plants)
Plants are living items and may experience stress during transit. By purchasing, you acknowledge and accept the following:
Minor issues such as yellowing leaves, wilting, leaf drop, or cosmetic damage may occur.
These issues are normal and not eligible for refunds or replacements.
If you are not comfortable with the natural risks of plant shipping, please reconsider your purchase.
Refunds & Replacements (Live Plant Orders)
Dead-On-Arrival (DOA) Policy
Refunds are only offered for DOA plants or severe, unrecoverable damage.
A full unboxing video (from opening the box to showing the plant) is required.
No video = no claim.
Eligible for Replacement
Unrecoverable root rot
Collapsing or rotting stem
Replacement will be the same plant or similar size or larger, depending on stock.
Not Eligible for Refund/Replacement
Yellowing leaves
Wilting from heat/humidity
Cosmetic damage
Minor root rot
New leaf abortion
General stress from shipping
Return Shipping
For approved returns or exchanges, the buyer pays all shipping costs.
General Returns & Exchanges (Non-Live Products)
Returns accepted within 14 days if unused, undamaged, and in original condition.
Live plants, seeds, bulbs, corms, and cuttings are non-returnable.
Customer is responsible for return shipping.
All return parcels must include tracking.
Refund issued after the returned item is received and inspected.
Original shipping fees are non-refundable.
Order Cancellations (Updated Policy)
Orders cannot be canceled once payment is completed.
Cancellation is only possible before payment, when the purchase is still verbally agreed.
In that case, cancellation is allowed up to 24 hours before dispatch.
Once payment is made, no cancellation is possible.
Undeliverable Parcels
Customers must provide correct and complete shipping information.
If a parcel is returned due to an incorrect address, a refund will be issued minus shipping costs once we receive the parcel back.
Unclaimed Parcels
Customers must monitor tracking and collect parcels on time.
If a parcel is returned because it wasn’t collected, a refund will be issued minus shipping costs once we receive the parcel.
Damaged Items
If your order arrives damaged:
Provide your order number + clear photos or video of the damage.
We assess each case individually and work to find the best solution.
Our Commitment
We pack every plant with great care to ensure safe arrival.
Some imperfections are unavoidable with live plant shipping.
Thank you for supporting our shop! 🌱💚